When will my order ship?
Will I have to pay international taxes & duties?
Usually duties and taxes fees are about 20% of the price of the merchandise. However, this is just a general guideline and may vary depending on the country.
Please note that we cannot control that and we are and will not responsible for any duties/taxes applied to your package by your local customs, duty or other authorities. It is customers responsibility to pay any additional charges for customs clearance.
Customs policies vary widely from country to country; please contact your local customs office for further information. Also kindly note, in rare occasions custom agents may delay delivery of some packages.
How are taxes and duties calculated?
As the customer, you are liable and responsible to cover all import duties, customs and taxes that might be imposed by your local customs officials. Payment of these is required to release your order from customs on arrival. For more information about taxes, kindly contact your local customs agents.
I need to change something on my order. How can I do that?
If you need to change the details of your order or cancel it for any reason, kindly immediately contact us. Otherwise once the order is and sent out for delivery we won’t be able to modify it or stop it according to your requirements.
My order status says “Unfulfilled”. What does that mean?
“Unfulfilled” means that we received your order! Once your order is shipped and set out of delivery, you’ll be receiving your personal tracking number and you will notice that the status of your order will be updated to “Fulfilled.”
Why was my order canceled?
What is your returns and/or exchange policy?
For more information, kindly check our Cancellation Policy